Diabetes e-Psychology Service
The Diabetes e-Psychology Service is an online/ telephone-based counselling service, specifically for Australians living with diabetes and the people who support them. It is delivered by Dr Adriana Ventura who is based on the Mornington Peninsula in Victoria.
Dr Adriana Ventura is a psychologist with a special interest in diabetes. For 6 years she worked as a researcher at the Australian Centre for Behavioural Research in Diabetes (ACBRD), a partnership between Diabetes Victoria and Deakin University. Her research focused on the social stigma of diabetes, diabetes and self-compassion, and diabetes and mental health issues. During her time as a researcher, it became evident that there was a high demand for psychological services for people with diabetes and their family/friends, but very few psychologists who understood diabetes well enough to provide the right kind of support.
Finding a psychologist who understands diabetes is important and can have a huge impact on treatment outcomes. In order to reach as many people with diabetes as possible (not just those in Victoria), Adriana started the Diabetes e-Psychology Service.
What has psychology got to do with diabetes?
Great question! Adriana is asked this all the time, so she wrote a short blog about it a while ago to help people understand the link. You can read that here.
In a nutshell, diabetes is not just a metabolic condition, it is also a condition that places significant emotional burden and a high self-care burden on the person with diabetes and often on the people who support them (e.g. family, friends). This high emotional burden is becoming more recognised by leading organisations and diabetes health professionals, and it is now known that higher diabetes emotional distress is directly linked with higher HbA1c levels.
To assist people with taking care of their emotional health, Adriana was the lead author on a set of National Diabetes Services Scheme (NDSS) fact sheets on diabetes and mental health. These included:
- Adjusting to life with diabetes
- Concerns about starting insulin
- Fear of hypoglycaemia
- Diabetes distress
- Diabetes and anxiety
- Diabetes and depression
- Diabetes and disordered eating
She also wrote a fact sheet for family and friends of people with diabetes (to be published in late 2018). These are just some of the issues that Adriana can help with via the Diabetes e-Psychology Service.
Who can access this service?
You must be aged 16 years or older to access this service. The Diabetes e-Psychology Service is specifically for Australian residents living with any type of diabetes, and those who support people with diabetes (e.g. parent, partner, friend).
What can I expect from the Diabetes e-Psychology Service?
You can expect to receive the same service that you would if you saw Adriana in person – the only difference is that this service is delivered online or over the telephone so that it can reach as many people with diabetes as possible.
Adriana aims to make the process simple. After registering your interest and availability using the form below, she will call you to set-up an appointment. Once the appointment is made, Adriana will email you to confirm the appointment, along with information about the service and making your payment. Sessions are approximately 50 minutes in duration.
What do I need to access this service?
- a computer that has a webcam and microphone so that you and Adriana can see and hear each other
- a reliable internet connection so that the audio/visual quality of the call is optimal and there are no interruptions
- an email address so that you can be sent a link to access the video ‘meeting room’
- a quiet, private space so that you can talk openly and freely
Headphones or a headset usually helps with the audio quality, so these are recommended. If the quality of the video/audio is poor, then the session will be held over the telephone.
What is the cost of counselling via the Diabetes e-Psychology Service and how do I pay?
The consultation fee is $85. Payments can be made securely online via PayPal prior to the scheduled appointment. When you’re ready to pay, simply click the Pay with PayPal button below.
Adriana charges significantly below the recommended fee for psychologists as she understands that health care can be costly, especially when you have a lifelong condition like diabetes and are required to consult with various health professionals.
To ensure she can maintain a high quality, affordable service, Adriana requires 24 hours notice for cancellations to allow her to offer the appointment to somebody else, otherwise the full fee will be charged.
Diabetes e-Psychology Consultation Fee
Am I eligible for a Medicare rebate?*
People in some rural and remote areas of Australia can receive a Medicare rebate for seven of the ten online consultations. It is a requirement that one of the first four sessions be delivered face-to-face. To determine whether you are eligible under the Better Outcomes Telehealth Initiative, read more here. If you think you may be eligible, please discuss this with Adriana prior to your first appointment.
Others, unfortunately cannot claim a rebate through Medicare for online psychology services.
*If you live nearby the Frankston area (or are willing to travel), you may prefer to see Adriana in person at Frankston Psychology & Hypnotherapy. The Medicare rebate is available for face-to-face sessions. Make an appointment here.
Please complete this form to register your interest in the Diabetes e-Psychology Service. Once you have completed this form, Adriana will contact you by phone to arrange an appointment. Please allow two business days to receive a response.
If you are unsure about how to answer these questions, you can contact Adriana:
Phone: (03) 5902 2712 | Email: email@example.com